Before getting started, make note of your iPad passcode to ensure you can log in to the iPad if it is restarted.  


1.   Software Update - Settings app > General > Software Update. Allow the iPad to download, update, and restart. 

  • If you receive a message stating "Your iPad is running the latest version allowed by your administrator" your iPad is up to date.
  • If you are unable to process a software update, please contact [email protected]. 


2.   Hard Reset - Simultaneously hold both the power button and home button until you see the Apple logo (10-15 seconds), then let go of both buttons.  


3.   Clear Safari history - Settings app > Safari > Clear History and Website Data > Tap Clear to confirm. 

  • Login to TigerID again
  • Allow the iPad to restart, try again.


4.   Close all apps - Double-click the home button to show the app switcher, swipe all apps up and off the screen so no apps are actively running. 


5.   Check the settings in Safari to turn OFF - Block Pop-ups, Prevent Cross-Site Tracking, Hide IP Address, GPU Process Canvas Rendering (for more help on this step, click here) 

 

At this point, please try to log in to TigerID, Google Drive, and Youtube.com again. 


Next, please try the app that was causing the issue again. 



Further Troubleshooting Steps


6.   Reset Network Settings - Settings app > General > Reset Network Settings > Enter passcode > Tap Reset to confirm.  

  • Reconnect to Wi-Fi after performing this action 

7.   Reset All Settings - Settings app > General > Transfer or Reset iPad > Reset > Reset All Settings > Reset > Tap Reset to confirm.  

  • Reconnect to Wi-Fi after performing this action
  • Some websites (such as Ed) and videos (such as YouTube) require changes to pop-ups and cookies.  Steps 8 and 9 address those requirements. 


8.   Disable Pop-ups - Settings app > Safari > Block Pop-ups (toggle the radio button off) 


9.   Disable Cross-site Tracking - Settings app > Safari > Prevent Cross-Site Tracking (toggle the radio button off) 

 

Other Helpful Tips


10.  Close Safari tabs automatically - Settings app > Safari > Close Tabs > After One Day 


11.  Login to YouTube - Open Safari, go to www.youtube.com, sign in with your full @nastudents.org Google account.  


12.  Check for App Updates - Open Self Service, tap Reinstall beneath the app, tap Reinstall to confirm.