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Explore How-To's and learn best practices from our knowledge base.
General Technology Support
Getting Started
6
Office at Home
Web-Content Filtering with Securly
Adding Software Using the Software Center (Windows 10)
Installing Teams from TigerID Portal
Installing District Approved Software through the Company Portal (aka NA Software Portal)
See all 6 articles
Application Tips
14
How to Sign in to Google Chrome
How to Set Chrome as the Default Browser
How to Set Adobe Acrobat as the Default PDF Application
Trusting PowerPoint Files
Mirroring 360 License Prompt
See all 14 articles
Blackboard Collaborate
11
First time in Collaborate Ultra?
Cannot rejoin a session after leaving or crashing
Microphone is not working (attendees cannot hear you)
No sound (you can't hear other attendees)
Disconnects or frequent audio dropouts
See all 11 articles
E-Mail
8
Outgoing message(s) flagged as SPAM
Adding NA E-mail to a Mobile Device (iOS Mail App)
Adding NA E-mail to a Mobile Device (Outlook App for iOS / Android)
Configuring Junk Mail in Outlook
Report Spam or Phishing
See all 8 articles
Google Drive File Stream
2
Correcting Google Drive File Stream Mapping
Google Drive File Stream J Drive
HyFlex Classroom
1
Setup of Hyflex Classroom Hardware
iPad Support
11
General iPad Troubleshooting
NASD Recommended iPad Safari Browser Settings
Cleaning an iPad
How to Download Apps in Self Service
Restricted Site Message (Winter/Spring 2021)
See all 11 articles
Password Support
1
Updating Passwords on Mobile Devices
Technology Procedures & Policies
2
Technology Related Policies
NASD Employee Password Requirements
Technology Usage Guidance
3
Use of Amazon Echo/“Alexa” or Google Home in the Classroom
Cleaning Promethean ActivPanel
Cleaning Apple Products
Teacher Laptops
3
Getting Started with Windows 10
Screen Resolution - Changing Resolution
Dell Pen - Battery Replacement
PowerBI Dashboards
1
Weighted vs. Unweighted Grade Explorer - October/November 2020
Printers & Copiers
4
Clear Local User List
New Toshiba Reporting Process
Adding District Printers to District Computers
Can't install Printers via Papercut Print Deploy
RAPTOR
0
Student Laptops
7
Enable "Night Light" Filter on Windows
Connecting with Laptops from home - Securly Update - December 2017
Domain Controller Contact Error Solution
Borrowing Licenses in AutoDesk Products
Backing up Data
See all 7 articles
Wi-Fi Solutions
3
Accessing NA_Personal Wireless on Android
Accessing NA_Personal Wireless Services on iOS
Manual Securly CA Certificate Installation
Educational Continuity
Work From Home
13
Installing Global Protect VPN
Using GlobalProtect VPN to Connect to District Network Resources
Using MiTelConnect SoftPhone
Reset or look-up your AppleID and Password
Accessing Google Drive
See all 13 articles
Remote Learning Attendance
0
TigerID
TigerID for Students
0
Parent or Guardian Support
Blackboard
2
Changing Password In Blackboard
Viewing Blackboard Content for Multiple Children
YouTube
2
Blocking YouTube at Home
YouTube Blocked at home for students in Grades 1-5
Tyler Parent Portal
0
Low or No Cost Internet Services for Families
2
Comcast Essentials
Verizon Lifeline
TigerID
1
Getting Started with TigerID for Parents & Guardians
NASD Telephone System
Mitel Telephone System Documentation
5
Mitel Voicemail Quick Guide
Mitel 485G (Office Phone) Quick Guide
Mitel 480G (Classroom Phone) Quick Guide
Phone Says "No Service"
Phone Says "Available"
NASD Telephone System Training
4
Setting up your voicemail for the first time - Office Phones
July 11th Mitel Training Video
How to forward your phone calls (Office Phones)
Setting up your voicemail for the first time -- Teacher Voicemail-Only Mailboxes
Interactive Classroom
Promethean ActivPanel
1
ActivPanel OPS Welcome Packet
Technology Services (INTERNAL DOCUMENTATION)
Tech Ed
6
Installing AutoDesk Applications
VexCode Information
Fusion 360
Aspire or vCarve software
XiLinx Design Suite Software
See all 6 articles
Network Configurations
Palo Alto Global Protect
1
Changing the IP Gateway for GlobalProtect
Exterity (Digital Signage)
Training Video
1
Training Video
Training Slides
5
ArtioSign Overview
ArtioSign Create Overview
Smart Control Overview
ArtioSign Schedule Overview
ArtioSign Permission Overview