Technology Services

General Technology Support

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Getting Started 6

• Office at Home
• Web-Content Filtering with Securly
• Adding Software Using the Software Center (Windows 10)
• Installing Teams from TigerID Portal
• Installing District Approved Software through the Company Portal (aka NA Software Portal)

See all 6 articles

Application Tips 14

• How to Sign in to Google Chrome
• How to Set Chrome as the Default Browser
• How to Set Adobe Acrobat as the Default PDF Application
• Trusting PowerPoint Files
• Mirroring 360 License Prompt

See all 14 articles

Blackboard Collaborate 11

• First time in Collaborate Ultra?
• Cannot rejoin a session after leaving or crashing
• Microphone is not working (attendees cannot hear you)
• No sound (you can't hear other attendees)
• Disconnects or frequent audio dropouts

See all 11 articles

E-Mail 8

• Outgoing message(s) flagged as SPAM
• Adding NA E-mail to a Mobile Device (iOS Mail App)
• Adding NA E-mail to a Mobile Device (Outlook App for iOS / Android)
• Configuring Junk Mail in Outlook
• Report Spam or Phishing

See all 8 articles

Google Drive File Stream 2

• Correcting Google Drive File Stream Mapping
• Google Drive File Stream J Drive

HyFlex Classroom 1

• Setup of Hyflex Classroom Hardware

iPad Support 11

• General iPad Troubleshooting
• NASD Recommended iPad Safari Browser Settings
• Cleaning an iPad
• How to Download Apps in Self Service
• Restricted Site Message (Winter/Spring 2021)

See all 11 articles

Password Support 1

• Updating Passwords on Mobile Devices

Technology Procedures & Policies 2

• Technology Related Policies
• NASD Employee Password Requirements

Technology Usage Guidance 3

• Use of Amazon Echo/“Alexa” or Google Home in the Classroom
• Cleaning Promethean ActivPanel
• Cleaning Apple Products

Teacher Laptops 3

• Getting Started with Windows 10
• Screen Resolution - Changing Resolution
• Dell Pen - Battery Replacement

PowerBI Dashboards 1

• Weighted vs. Unweighted Grade Explorer - October/November 2020

Printers & Copiers 4

• Clear Local User List
• New Toshiba Reporting Process
• Adding District Printers to District Computers
• Can't install Printers via Papercut Print Deploy

RAPTOR 0

Student Laptops 7

• Enable "Night Light" Filter on Windows
• Connecting with Laptops from home - Securly Update - December 2017
• Domain Controller Contact Error Solution
• Borrowing Licenses in AutoDesk Products
• Backing up Data

See all 7 articles

Wi-Fi Solutions 3

• Accessing NA_Personal Wireless on Android
• Accessing NA_Personal Wireless Services on iOS
• Manual Securly CA Certificate Installation

Educational Continuity

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Work From Home 13

• Installing Global Protect VPN
• Using GlobalProtect VPN to Connect to District Network Resources
• Using MiTelConnect SoftPhone
• Reset or look-up your AppleID and Password
• Accessing Google Drive

See all 13 articles

Remote Learning Attendance 0

TigerID

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TigerID for Students 0

Parent or Guardian Support

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Blackboard 2

• Changing Password In Blackboard
• Viewing Blackboard Content for Multiple Children

YouTube 2

• Blocking YouTube at Home
• YouTube Blocked at home for students in Grades 1-5

Tyler Parent Portal 0

Low or No Cost Internet Services for Families 2

• Comcast Essentials
• Verizon Lifeline

TigerID 1

• Getting Started with TigerID for Parents & Guardians

NASD Telephone System

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Mitel Telephone System Documentation 5

• Mitel Voicemail Quick Guide
• Mitel 485G (Office Phone) Quick Guide
• Mitel 480G (Classroom Phone) Quick Guide
• Phone Says "No Service"
• Phone Says "Available"

NASD Telephone System Training 4

• Setting up your voicemail for the first time - Office Phones
• July 11th Mitel Training Video
• How to forward your phone calls (Office Phones)
• Setting up your voicemail for the first time -- Teacher Voicemail-Only Mailboxes

Interactive Classroom

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Promethean ActivPanel 1

• ActivPanel OPS Welcome Packet

Technology Services (INTERNAL DOCUMENTATION)

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Tech Ed 6

• Installing AutoDesk Applications
• VexCode Information
• Fusion 360
• Aspire or vCarve software
• XiLinx Design Suite Software

See all 6 articles

Network Configurations

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Palo Alto Global Protect 1

• Changing the IP Gateway for GlobalProtect

Exterity (Digital Signage)

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Training Video 1

• Training Video

Training Slides 5

• ArtioSign Overview
• ArtioSign Create Overview
• Smart Control Overview
• ArtioSign Schedule Overview
• ArtioSign Permission Overview