Technology Services

Student Device Support

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Student iPads 6

• iPad General Troubleshooting
• Close unused iPad Apps (iOS 11)
• Enabling Night Shift on iOS 11
• "This Connection Not Private" - Message [Workaround]
• Cleaning an iPad

See all 6 articles

Student Laptops 3

• Enable "Night Light" Filter on Windows
• Connecting with Laptops from home - Securly Update - December 2017
• Domain Controller Contact Error Solution

Educational Continuity

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Work From Home 13

• Installing Global Protect VPN
• Using GlobalProtect VPN to Connect to District Network Resources
• Using MiTelConnect SoftPhone
• Reset or look-up your AppleID and Password
• Accessing Google Drive

See all 13 articles

Remote Learning Attendance 1

• Daily Attendance: Remote Learning Check-In

General Technology Support

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Getting Started 4

• Office at Home
• Web-Content Filtering with Securly
• Adding Software Using the Software Center (Windows 10)
• Installing Teams from TigerID Portal

Application Tips 7

• How to Sign in to Google Chrome
• How to Set Chrome as the Default Browser
• How to Set Adobe Acrobat as the Default PDF Application
• Trusting PowerPoint Files
• Mirroring 360 License Prompt

See all 7 articles

E-Mail 3

• Outgoing message(s) flagged as SPAM
• Adding NA E-mail to a Mobile Device (iOS Mail App)
• Adding NA E-mail to a Mobile Device (Outlook App for iOS / Android)

Google Drive File Stream 2

• Correcting Google Drive File Stream Mapping
• Google Drive File Stream J Drive

Outlook Tips 1

• Configuring Junk Mail in Outlook

Password Support 1

• Updating Passwords on Mobile Devices

Printers & Copiers 1

• Clear Local User List

Technology Procedures & Policies 2

• Technology Related Policies
• NASD Employee Password Requirements

Technology Usage Guidance 3

• Use of Amazon Echo/“Alexa” or Google Home in the Classroom
• Cleaning Promethean ActivPanel
• Cleaning Apple Products

Teacher Laptops 4

• Getting Started with Windows 10
• Teacher Laptop Base Software Package
• Screen Resolution - Changing Resolution
• Dell Pen - Battery Replacement

Wi-Fi Solutions 3

• Accessing NA_Personal Wireless on Android
• Accessing NA_Personal Wireless Services on iOS
• Manual Securly CA Certificate Installation

TigerID

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TigerID for Students 0

Parent or Guardian Support

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Blackboard 2

• Changing Password In Blackboard
• Viewing Blackboard Content for Multiple Children

YouTube 2

• Blocking YouTube at Home
• YouTube Blocked at home for students in Grades 1-5

Tyler Parent Portal 0

Low or No Cost Internet Services for Families 2

• Comcast Essentials
• Verizon Lifeline

NASD Telephone System

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Mitel Telephone System Documentation 3

• Mitel Voicemail Quick Guide
• Mitel 485G (Office Phone) Quick Guide
• Mitel 480G (Classroom Phone) Quick Guide

NASD Telephone System Training 4

• Setting up your voicemail for the first time - Office Phones
• July 11th Mitel Training Video
• How to forward your phone calls (Office Phones)
• Setting up your voicemail for the first time -- Teacher Voicemail-Only Mailboxes

Interactive Classroom

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Promethean ActivPanel 1

• ActivPanel OPS Welcome Packet

Academic Technology Support

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AimsWeb 0

onHands (EdInsight) 0

Network Configurations

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Palo Alto Global Protect 1

• Changing the IP Gateway for GlobalProtect